Complaints procedure Bureau Gelijke Behandeling Flevoland

We want you to be satisfied with our services. We are committed to that. Nevertheless, it may happen that you are not satisfied.
What to do if you are not satisfied with the handling of your report?

First try to have a conversation with the staff member involved and state your complaint. You can look for a solution together.
If a conversation does not remove your dissatisfaction or if no conversation is possible, you can file an official complaint with the director:

In writing
By mail: Bureau Gelijke Behandeling Flevoland, attn. the director, Zilverparkkade 16, 8232 WJ Lelystad
By mail: info@bureaugelijkebehandeling.nl.

If you are unable to submit your complaint in writing, you may make an appointment or submit your complaint by telephone.
Please clearly state that you are not satisfied with BGBF’s service and wish to file a complaint.

At a minimum, what should be in the complaint letter/mail:

• Your name
• Your address
• Date you file the complaint
• The name of the staff member who handled your case
• Brief description of the complaint

After BGBF receives your complaint, you will be sent proof of receipt within 10 working days. The director then has 6 weeks to investigate your complaint (or have it investigated). During the investigation you may be contacted and/or invited for an interview.

No later than eight weeks after receiving your complaint, you will receive a substantive response to your complaint from the director.

If you do not agree with the outcome of the submitted complaint, you can submit your complaint to the External Complaint Committee (EKC) of Discriminatie.nl. How and when you can file a complaint with the EKC can be read in the Discriminatie.nl complaints procedure. (click here).