{"id":243195,"date":"2025-01-15T09:34:50","date_gmt":"2025-01-15T08:34:50","guid":{"rendered":"https:\/\/bureaugelijkebehandeling.nl\/sikayet-proseduru\/"},"modified":"2025-09-22T12:00:57","modified_gmt":"2025-09-22T10:00:57","slug":"sikayet-proseduru","status":"publish","type":"page","link":"https:\/\/bureaugelijkebehandeling.nl\/tr\/sikayet-proseduru\/","title":{"rendered":"\u015eik\u00e2yet prosed\u00fcr\u00fc"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_0 et_pb_row et_block_row\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h1>\u015eik\u00e2yet prosed\u00fcr\u00fc E\u015fit Muamele B\u00fcrosu Flevoland<\/h1>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_row_1 et_pb_row et_block_row\"><div class=\"et_pb_column_1 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><\/div><\/div><\/div><div class=\"et_pb_row_2 et_pb_row et_block_row\"><div class=\"et_pb_column_2 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p><strong><\/strong>Hizmetlerimizden memnun kalman\u0131z\u0131 istiyoruz. Bu konuda kararl\u0131y\u0131z. Yine de memnun kalmad\u0131\u011f\u0131n\u0131z durumlar olabilir.<br \/>Raporunuzun ele al\u0131n\u0131\u015f\u0131ndan memnun kalmazsan\u0131z ne yapmal\u0131s\u0131n\u0131z?  <\/p>\n<p>\u00d6ncelikle ilgili personel ile konu\u015fmaya \u00e7al\u0131\u015f\u0131n ve \u015fikayetinizin ne oldu\u011funu belirtin. Birlikte bir \u00e7\u00f6z\u00fcm arayabilirsiniz.<br \/>Konu\u015fma memnuniyetsizli\u011finizi ortadan kald\u0131rmazsa veya konu\u015fma m\u00fcmk\u00fcn de\u011filse, m\u00fcd\u00fcre resmi bir \u015fikayette bulunabilirsiniz: <\/p>\n<p><span style=\"text-decoration: underline;\">Yaz\u0131l\u0131 olarak<\/span><br \/>Posta yoluyla: Bureau Gelijke Behandeling Flevoland, attn. director, Zilverparkkade 16, 8232 WJ Lelystad<br \/>E-posta yoluyla:<a href=\"mailto:%20info@bureaugelijkebehandeling.nl\"><em><strong> info@bureaugelijkebehandeling.nl<\/strong><span style=\"color: #666666;\">.<\/span><\/em><\/a><\/p>\n<p>\u015eikayetinizi yaz\u0131l\u0131 olarak iletemiyorsan\u0131z, <span style=\"text-decoration: underline;\">randevu<\/span> alabilir veya \u015fikayetinizi <span style=\"text-decoration: underline;\">telefonla<\/span> iletebilirsiniz.<br \/>L\u00fctfen BGBF'nin hizmetinden memnun olmad\u0131\u011f\u0131n\u0131z\u0131 ve \u015fikayette bulunmak istedi\u011finizi a\u00e7\u0131k\u00e7a belirtin.<\/p>\n<p>\u015eikayet mektubunda\/mailinde en az\u0131ndan ne olmal\u0131d\u0131r?<\/p>\n<ul>\n<li>Sizin ad\u0131n\u0131z<\/li>\n<li>Adresiniz<\/li>\n<li>\u015eikayette bulundu\u011funuz tarih<\/li>\n<li>Vakan\u0131zla ilgilenen personelin ad\u0131<\/li>\n<li>\u015eikayetin k\u0131sa a\u00e7\u0131klamas\u0131<\/li>\n<\/ul>\n<p>BGBF \u015fikayetinizi ald\u0131ktan sonra, 10 i\u015f g\u00fcn\u00fc i\u00e7inde size bir al\u0131nd\u0131 belgesi g\u00f6nderilecektir. Daha sonra m\u00fcd\u00fcr\u00fcn \u015fikayetinizi ara\u015ft\u0131rmak (veya ara\u015ft\u0131r\u0131lmas\u0131n\u0131 sa\u011flamak) i\u00e7in alt\u0131 haftas\u0131 vard\u0131r. Soru\u015fturma s\u0131ras\u0131nda sizinle ileti\u015fime ge\u00e7ilebilir ve\/veya bir g\u00f6r\u00fc\u015fme i\u00e7in davet edilebilirsiniz.  <\/p>\n<p>\u015eikayetinizi ald\u0131ktan sonra en ge\u00e7 sekiz hafta i\u00e7inde m\u00fcd\u00fcrden \u015fikayetinize ili\u015fkin esasl\u0131 bir yan\u0131t alacaks\u0131n\u0131z.<\/p>\n<p>G\u00f6nderilen \u015fikayetin sonucunu kabul etmiyorsan\u0131z, Discriminatie.nl \u201cnin D\u0131\u015f \u015eikayetler Komitesine (EKC) \u015fikayette bulunabilirsiniz. EKC\u201d ye nas\u0131l ve ne zaman \u015fikayette bulunulaca\u011f\u0131 Discriminatie.nl \u015fikayet prosed\u00fcr\u00fcnde okunabilir <a href=\"https:\/\/bureaugelijkebehandeling.nl\/wp-content\/uploads\/2023\/01\/Klachtenprocedure-Discriminatie.nl_.pdf\"><em><strong>(buraya t\u0131klay\u0131n)<\/strong><span style=\"color: #666666;\">.<\/span><\/em><\/a> <\/p>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-243195","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bureaugelijkebehandeling.nl\/tr\/wp-json\/wp\/v2\/pages\/243195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bureaugelijkebehandeling.nl\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bureaugelijkebehandeling.nl\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bureaugelijkebehandeling.nl\/tr\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/bureaugelijkebehandeling.nl\/tr\/wp-json\/wp\/v2\/comments?post=243195"}],"version-history":[{"count":2,"href":"https:\/\/bureaugelijkebehandeling.nl\/tr\/wp-json\/wp\/v2\/pages\/243195\/revisions"}],"predecessor-version":[{"id":243197,"href":"https:\/\/bureaugelijkebehandeling.nl\/tr\/wp-json\/wp\/v2\/pages\/243195\/revisions\/243197"}],"wp:attachment":[{"href":"https:\/\/bureaugelijkebehandeling.nl\/tr\/wp-json\/wp\/v2\/media?parent=243195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}