{"id":243183,"date":"2025-01-15T09:34:50","date_gmt":"2025-01-15T08:34:50","guid":{"rendered":"https:\/\/bureaugelijkebehandeling.nl\/complaint-procedure\/"},"modified":"2025-09-22T12:00:57","modified_gmt":"2025-09-22T10:00:57","slug":"complaint-procedure","status":"publish","type":"page","link":"https:\/\/bureaugelijkebehandeling.nl\/en\/complaint-procedure\/","title":{"rendered":"Complaint Procedure"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_0 et_pb_row et_block_row\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><h1>Complaints procedure Bureau Gelijke Behandeling Flevoland<\/h1>\n<\/div><\/div><\/div><\/div><div class=\"et_pb_row_1 et_pb_row et_block_row\"><div class=\"et_pb_column_1 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><\/div><\/div><\/div><div class=\"et_pb_row_2 et_pb_row et_block_row\"><div class=\"et_pb_column_2 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p><strong><\/strong>We want you to be satisfied with our services. We are committed to that. Nevertheless, it may happen that you are not satisfied.<br \/>What to do if you are not satisfied with the handling of your report?  <\/p>\n<p>First try to have a conversation with the staff member involved and state your complaint. You can look for a solution together.<br \/>If a conversation does not remove your dissatisfaction or if no conversation is possible, you can file an official complaint with the director: <\/p>\n<p><span style=\"text-decoration: underline;\">In writing<\/span><br \/>By mail: Bureau Gelijke Behandeling Flevoland, attn. the director, Zilverparkkade 16, 8232 WJ Lelystad<br \/>By mail:<a href=\"mailto:%20info@bureaugelijkebehandeling.nl\"><em><strong> info@bureaugelijkebehandeling.nl<\/strong><span style=\"color: #666666;\">.<\/span><\/em><\/a><\/p>\n<p>If you are unable to submit your complaint in writing, you may make an <span style=\"text-decoration: underline;\">appointment<\/span> or submit your complaint <span style=\"text-decoration: underline;\">by telephone<\/span>.<br \/>Please clearly state that you are not satisfied with BGBF's service and wish to file a complaint.<\/p>\n<p>At a minimum, what should be in the complaint letter\/mail:<\/p>\n<ul>\n<li>Your name<\/li>\n<li>Your address<\/li>\n<li>Date you file the complaint<\/li>\n<li>The name of the staff member who handled your case<\/li>\n<li>Brief description of the complaint<\/li>\n<\/ul>\n<p>After BGBF receives your complaint, you will be sent proof of receipt within 10 working days. The director then has 6 weeks to investigate your complaint (or have it investigated). During the investigation you may be contacted and\/or invited for an interview.  <\/p>\n<p>No later than eight weeks after receiving your complaint, you will receive a substantive response to your complaint from the director.<\/p>\n<p>If you do not agree with the outcome of the submitted complaint, you can submit your complaint to the External Complaint Committee (EKC) of Discriminatie.nl. How and when you can file a complaint with the EKC can be read in the Discriminatie.nl complaints procedure. <a href=\"https:\/\/bureaugelijkebehandeling.nl\/wp-content\/uploads\/2023\/01\/Klachtenprocedure-Discriminatie.nl_.pdf\"><em><strong>(click here)<\/strong><span style=\"color: #666666;\">.<\/span><\/em><\/a> <\/p>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-243183","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bureaugelijkebehandeling.nl\/en\/wp-json\/wp\/v2\/pages\/243183","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bureaugelijkebehandeling.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bureaugelijkebehandeling.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bureaugelijkebehandeling.nl\/en\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/bureaugelijkebehandeling.nl\/en\/wp-json\/wp\/v2\/comments?post=243183"}],"version-history":[{"count":2,"href":"https:\/\/bureaugelijkebehandeling.nl\/en\/wp-json\/wp\/v2\/pages\/243183\/revisions"}],"predecessor-version":[{"id":243185,"href":"https:\/\/bureaugelijkebehandeling.nl\/en\/wp-json\/wp\/v2\/pages\/243183\/revisions\/243185"}],"wp:attachment":[{"href":"https:\/\/bureaugelijkebehandeling.nl\/en\/wp-json\/wp\/v2\/media?parent=243183"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}